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Managed IT Services

A virtual extension of your team. We provide the expertise, tools, and support to keep your critical systems running at peak performance.

Proactive Support

Your External IT Department

The management of your software systems and applications is more critical than ever. We provide the blend of skills and capacity to meet your needs without the overhead of hiring a full internal team.

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Why partner with Syneria for your Managed Services?

  • Cost Efficiency: Access a broad pool of resources and skills in a cost-effective, predictable model.
  • Fast Response Time: Our SLAs ensure your business requests and system changes are handled quickly.
  • Flexible Resourcing: Seamlessly expand or reduce support resources based on your changing project requirements.
  • Continuous Improvement: We don't just fix bugs; we apply root cause analysis to prevent recurrence.
  • Knowledge Transfer: We work closely with your internal teams to ensure skills and knowledge are shared.

Our Managed Offerings

Comprehensive support tailored to your infrastructure needs.

Managed Support Desk

Remote or on-site helpdesk support providing Level 1 through Level 3 resolution. We integrate seamlessly with your team to handle user requests and technical issues.

Database Management

Expert administration for Oracle and SQL Server. We handle design, monitoring, performance tuning, and disaster recovery for your mission-critical data.

Software Release Management

Controlled planning and scheduling of software builds through your Development, QA, and Production environments, minimizing risk and downtime.

Configuration Management

Tracking and controlling changes in software to ensure compliance (including GAMP5). We ensure proper procedures are followed for all system changes.

Professional Placement

Need specific skills for a short-term project? We provide qualified technical staff and consultants to augment your existing internal capabilities.

Proactive Monitoring

24/7 system health checks. We identify potential issues before they impact your operations, ensuring maximum uptime and reliability.

Engagement Process

How we integrate with your business.

1

Onboarding

We conduct a thorough knowledge transfer, documenting your systems and establishing communication channels.

2

Stabilization

We address immediate pain points and implement standard monitoring tools to stabilize the environment.

3

Management

Day-to-day operations, helpdesk support, and scheduled maintenance are handled by our dedicated team.

4

Improvement

Regular service reviews and root cause analysis drive continuous improvement and efficiency.